Refund and Returns Policy

Every ZIVRO piece is made in small runs in Lahore, and we want it to fit the way you hoped. If it doesn't, you can exchange it.

Exchanges

• You can ask for an exchange within 7 days of receiving your order.
• Message us on WhatsApp (+92 370 4175011) or email info@zivrostore.com with your order number and what you'd like instead: a different size, or a different design.
• Exchanges depend on what we have in stock. If the design you choose has a different price, we'll confirm the difference with you before we send it.
• Please don't send anything back until we've confirmed your exchange. We'll share the return address with you.

Condition of items

To be exchanged, an item must be unworn and unwashed, in the condition you received it, with its tags attached and in its original packaging.

Delivery charges

For a size or design exchange, you pay the delivery charges for the exchange. If the item is faulty or we sent the wrong one, ZIVRO pays them.

Faulty or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, tell us within 7 days of delivery and send a photo on WhatsApp (+92 370 4175011). We'll replace it, or refund you if we can't.

Refunds

• We don't refund change-of-mind returns; we're happy to exchange instead.
• When a refund is due, we send it by bank transfer, JazzCash or Easypaisa to the account you give us, once we've received and checked the item.

Items we can't exchange

• Items that have been worn, washed or altered, or are missing their tags or packaging.
• Requests made more than 7 days after delivery.

Contact us

WhatsApp (+92 370 4175011) · info@zivrostore.com · ZIVRO, Thokar Niaz Baig, Lahore, Pakistan